WHY NOT TO TRAVEL WITH CANTERBURY TRAVEL LONDON LTD

After hearing tv personalities talking about how great lapland is, reading the web site and related brochures we decided at considerable expense (£2300 for a 1 night trip for 2 adults and 1 child) to book our place on this ONCE in a life time dream experience with Canterbury Travel.

To put it lightly we were less than impressed and wrote a letter of complaint within an hour of getting home (even after 2 days with close to no sleep, it really was that bad an experience!). I will leave it up to yourselves to decide if it's worth the gamble. There are plenty of other companies offering similar trips! This was the reply we got from the airline.

Gallarate, 05 March 2004

Subject: Flight ZS 2690/2691-05+ 06 December 2003

REF: Complaint Mrs. And Mr. Barlow dated December 08th 2003 Dear Thompson Travel,

With reference to the complaint in object, I wish to apologize for the delay in replying you, this is not intended as a discourtesy towards you.

First of all, we would like to offer our sincere apologize for the inconvenience suffered by Clients on flight ZS2690 and ZS2691 last December 05th and 06th 2003.

Your letters have been forwarded to all Departments concerned. Referring to the mishandling/1 would like to offer the following explanations:

- Fancy hats and decorations were available for all the flights to Lapland, but unfortunately, they were loaded onto the wrong aircraft, however, I must highlight that these items were an extra sen/ice, and not guaranteed

- Catering was ordered in accordance with the request, but the Caterer's in Manchester made an unacceptable error, firstly they did not load breakfast, and then compounded their error by loading the wrong type of meal for the inbound sector. This was again an unacceptable error and we have made that know to them, however/ again we must highlight we do not guarantee meals suitable to time of day, and we provide meals for passengers.

- Handling Agents usually receive the request for seats allocation, direct from the Tour Operator and due to regulations governing suitability of passengers in particular seats, this is not guarantee it at all, until passengers check-in. However, on this flight the handling agents on the day moved some passengers around in response to specific request from passengers causing the difficulties.

In respect of services provided for the nights in question we have met with our obligations set out in our conditions of carriage. In closing, we would once again apologize for any dissatisfaction felt, and assure you of our best attention at all times

Yours faithfully,

Cinzia Rocchetta Azzurra air S.p.a,
Customer Relations
Via Schiapparelli, 8
21013 Gallarate -VA- Italy - EU -
Tel. +39 - 0331 - 28 58 51
Fax +39 - 0331 - 28 58 64
website: www.azzurraair.it

SO FOR YOUR £1000, £2000, £3000+ DO YOU REALLY THINK IT'S WORTH THE GAMBLE? HERE ARE SOME ALTERNATIVES TO CANTERBURY TRAVEL:-

Santa Days
EMagine Travel
Transun

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