E-Eeasy Software Support

The chances are that if you're on the support page then you have a problem with GetMail for Hotmail?

If this is the case then can I please ask you to check the GetMail FAQ before doing anything else. OK so by now you've probably totally ignored that, so here's a very brief FAQs FAQ.

I get "Your Outlook access has been disabled"?
Hotmail has changed the rules for using the protocol GetMail for Hotmail utilises. GetMail has in-built support for paid up Hotmail/MSN members who have WebDAV enabled accounts. In order to use GetMail with a disabled Hotmail account you will need another free utility called FreePOPS. You need to setup another account with type FreePOPS, you will then be able to forward on from Hotmail. Instructions on how to use GetMail to forward all Hotmail accounts can be found by following the link. There is also a video available in the donators area.

Is it possible to relay messages or forward them without altering the original sender?
In short, no! The original sender has to be changed so that the message can be sent via Hotmails servers. Replying to a mail will always reply to the original sender. To make the forwarded mail look like it is from the original sender any alias used i.e. the sender name, will be added to your hotmail address. If no alias is available for the original message then the originators e-mail address is used as the alias instead. Depending on the situation regarding soft failures and how they are treated I may at some point add an option to relay mail un altered in the future.

When I shut down my PC my email stops being forwarded?
That's because GetMail for Hotmail is a program that you run on your PC, your PC and GetMail have to be running for mail to be forwarded. If you're not paying anything to have your mail forwarded and haven't signed up to any form of mail forwarding service/agreement why would you think that somebody is going to forward your e-mail free of charge, for life for you? If you are interested in having mail forwarded for you then I do have GetMail running on a server most of the time, if you would like more information about this service then please contact the support email address below.

I get an "Incorrect Login Credentials Supplied" error?
Firstly you should check the errorlog.txt file to see if any other errors are showing, it is possible that connection problems can cause your login to fail (see socket errors below). If you only see wrong password errors and no other errors in the log then in my humble experience you're supplying a wrong password/username. Forgive me for assuming this but of the hundreds, nearly a thousand emails I've received over the years about this error, EVERY SINGLE INSTANCE has been down to user error. Hotmail is case sensitive. If you're sure that you are the first person to experience this error whilst having the correct details then can you please enable full logging (instructions in the readme) and then send me a copy of the errorlog to the support email address below.

I've checked my Errorlog.txt and I get consistent Error Code 10061 (or 10054/10060) warnings?
Error 10061 means 1 of 2 things is occuring. Either firstly the server you are trying to communicate with has rejected the communication (failed). This is very rare and would only ever show intermittently. Consistent errors indicate that "something" (AV, Anti-Spam, Firewall) is stopping communication between GetMail and the server. GetMail for Hotmail has successfully reached the server but the servers response has not reached GetMail. There is nothing I can do to help with this other than suggest you try disabling each piece of software and your firewall in turn to try and pin-point what is stopping the communication and of course re-iterate that GetMail must have the rights to do what it needs to do! Consistent 10061 errors are not a GetMail software error but rather something very localised to your setup. Or maybe I'm just joking and GetMail doesn't work at all for anybody, it's all just part of a big joke on you! Seriously though, if you get consistent socket errors then there is something wrong with the communication between GetMail and the server that is local to your setup (Internet connection, security software). If you want to know more about the error then a Google search for "TCP error Insert Error Number" will help.

If that doesn't solve your problem please do read the complete FAQ (it's over 3 pages) and the Readme that is included with GetMail. If the answer you're looking for still isn't there (or your having a problem with another program) then you can e-mail me, please try to be a bit polite though (just starting with a hi and finishing with a thanks is enough). I'll have a look at your problem and get back to you as soon as I can. If I don't respond within several days then I'm either on holiday OR more likely your question is answered in the FAQ or Readme!